At Outdoor Kayak Shop, we stand behind the quality of our water sports equipment. If you’re not completely satisfied with your kayak, paddle board, or gear purchase, we’re here to help with our straightforward returns process.

Adventure-Ready Guarantee: We accept returns within 15 days of delivery for most items. Your satisfaction is our priority as fellow water sports enthusiasts.

Return & Exchange Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 1-2 business days.

Step 3: Package & Ship Your Return

Securely repackage the item(s) in their original packaging with all included accessories. Include the RMA number clearly on the outside of the package. Ship to:

Outdoor Kayak Shop Returns
3855 E Tulare Ave
Fresno, CA 93702 USA

Step 4: Processing Your Return

Once received, we’ll inspect the item(s) and process your refund or exchange within 3-5 business days. You’ll receive email confirmation when complete.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outdoor Kayak Shop Team,

I would like to initiate a return for my recent purchase (Order #[Your Order Number]). Below are the details:

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please send the return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Inflatable Paddle Boards (used or opened)
  • Inflatable Kayaks (used or opened)
  • Paddle Board Repair & Care products (opened)
  • Personalized or custom-made items

Exchange Policy

We’re happy to exchange items for different sizes or models within 15 days of delivery:

  • Customer pays shipping for the new item unless the exchange is due to our error
  • Exchanges subject to product availability
  • Price differences will be charged/refunded as applicable

Water-Ready Condition: All returned items must be unused, in original packaging with all tags and accessories. Items showing signs of use or damage may be subject to a restocking fee up to 20%.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will exclude original shipping costs

For any questions about our returns policy, contact our adventure-ready support team at [email protected].

Paddle with confidence knowing Outdoor Kayak Shop has your back!